Search Extensions    
FAQ - Powered by TRIO Support System v1.51

Web Stats Software

Frequently Asked Questions
If you don't find here what you are looking for
then contact our support service



Is it possible to translate Web Stats to other languages?

Yes, there is a file containing language constants, but we can't offer free support for this change. If you have PHP programming experience it will be easy for you. If you prefer, you can provide the translation text and we can make the changes for an additional fee.

Is it possible to change colors and basic interface?

There is a folder containing the visual template (header file, footer file and CSS styles), you can change the interface by changing these files.

Is it possible to suppress your copyright?

You can remove the links and notes on bottom of page, but  you can't change the software name (maintain the name "D4WStats" visible on page) and you can't remove the copyright notices inside the PHP codes.

I have pages/sites that were not developed in Dreamweaver, Can I still use the product? Can I manually insert the JavaScript into each page?

Yes, you can use D4WStats for sites not developed using Dreamweaver.

Just copy the D4WStats folder and insert the tracking JavaScript on your pages. The package includes the standalone version(independent from Dreamweaver).

Will this work on my intranet?

Yes, you can install D4WStats in local or Intranet web sites.

I get this message: 'You need to install and start logging before checking reports'. What's wrong?

This message appears when the page with the tracking code has not been visited yet or due to permissions problems.

I want to install your WebStats product on my clients' sites. What is your multi-site licensing?

D4WStats is a one-time purchase product. You can purchase D4WStats and then install it on all your clients' websites without any additional charges.

The images are not showing up. Is it because there isn't any data?

The cause is that your server does not have the GD Library 2.0 or superior for PHP (the image library) installed. This is required for generating images from PHP.

You can check your server's PHP capabilities by creating a single page named "info.php" with this code:

<?php phpinfo(); ?>

The GD library is present in most PHP installations, please contact your hosting support to know why it is not installed on your server and if they can install it.

How do I set write permissions on the required folders?

D4WStats requires to set write permissions on folder "/d4wstats/d4wfiles/logs".

FTP programs ("clients") allow you to set permissions for files and directories on your remote host. This function is often called chmod or set permissions in the program menu.

In the first image, look at the last column - that shows the permissions. It looks a bit confusing, but for now just note the sequence of letters:

Right click the folder or files to set permissions, and usually a popup screen will appear (see the second image):

Don't worry about the check boxes. Just delete the 'Numeric value:' and enter the number you need - in this case it's 777 or simply mark all checkboxes. Then click OK.

That's all.

Is D4WStats MAC compatible ?

Yes, our extensions are tested, approved and published in the Adobe Exchange site by the Adobe Exchange Team. This assures compatibility with most Dreamweaver versions, browsers and platforms.

I have installed the extension and it works when I test it locally, but when I upload the files to my online website it does not work. What should I do ?

Please, be sure to upload the "d4wstats" folder. This folder is generated automatically when inserting the extension and contains the required scripts for the component. If you don't see the "d4wstats" folder in your Dreamweaver file list, then click the refresh button (see image for details).

Are any programming skills needed for using D4WStats?

No, no programming/advanced skills are required.

What browsers does it support?

We have tested this system on the following browsers:

- Safari
- Firefox
- Opera
- Internet Explorer for Windows
- Netscape
- Mozilla

The extension is MAC compatible. Our extensions are tested, approved and published by the Adobe Exchange Team at

The extension is grayed out in the Commands Menu. What happens?

Please, be sure that you have PHP as the server model of your defined web site. See the image for help with the server model.