Feedback Form: ASP version

Frequently Asked Questions

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Questions

I have it now, but I can not get it to work. Are you able to help me with this?

The command stays "greyed out" so I cannot use it. What am I doing wrong?

Is the feedback extension MAC compatible ?

When I try to insert the extension into an editable region of my form, I get the following error: "Making this change would require changing code that is locked by a template or a translator. The change will be discarded." How can I fix this?

I have installed the extension and it works when I test it locally, but when I upload the files to my online website it does not work. What I should do ?

Are any programming skills needed to use the ASP Feedback Form?

What browsers does it support?

Answers

I have it now, but I can not get it to work. Are you able to help me with this?

Have you already installed the component ? Just double-click the MXP file.

After installation, please restart your Dreamweaver and you will see a new entry in the Dreamweaver Commands Menu called "Insert TSAspFeedback". Just click this option, enter your email address and subject and upload your page and the TSAspFeedback folder onto your website. That's all.

After upload, if you still have problems to get it to work you can contact our support service.

The command stays "greyed out" so I cannot use it. What am I doing wrong?

Do you have ASP as your server model in the working site properties ? Please check it.

Is the feedback extension MAC compatible ?

Yes, our extensions are tested, approved and published in the Adobe Exchange site by the Adobe Exchange Team. This assures compatibility with most Dreamweaver versions, browsers and platforms.

NOTE: Your web server must support ASP (Active Server Pages).

The extension requires inserting some scripts on the head section of the page.

Then you need to insert the extension in the template page (just to generate the scripts) or manually paste the scripts from a normal page into the template.

I have installed the extension and it works when I test it locally, but when I upload the files to my online website it does not work. What I should do ?

Please, be sure to upload the "TSASPFeedback" folder. This folder is generated automatically when inserting the extension and contains the required scripts for the component. If you don't see the "TSASPFeedback" folder in your Dreamweaver file list, then click the refresh button (see image for details).

Are any programming skills needed to use the ASP Feedback Form?

No, no programming skills are required. This gadget is available as Dreamweaver Extension; you can insert it from the Dreamweaver menu just with a few clicks.

Of course, you need to know if your web server(hosting) supports ASP(Active Server Pages).

What browsers does it support?

We have tested this gadget on the following browsers:

- Safari
- Firefox
- Opera
- Internet Explorer for Windows
- Netscape
- Mozilla

The extension is MAC compatible. Our extensions are tested, approved and published by the Adobe Exchange Team at http://www.adobe.com/cfusion/exchange/index.cfm